Carlos Casanova has been working in the IT Service Management industry for over 25 years.

During this time he has advised Fortune 500 companies and other prominent organizations with practical, competent and value based advice giving them the tools and guidance they need to improve the value IT delivers to the overall business.

Carlos keeps everyone on the same page through simple, practical and value based communication.
These are used to transform identified data into actionable items. The right communication helps organizations understand the relationships between data elements as part of a broader intelligent decision support model that delivers value for the business.

Traditional consultants and consulting models advise businesses on what needs to be done to improve and often return multiple times to keep the wheels of improvement turning. Carlos’ goals for you is different in that he aims to build your own internal capability to a level where your team has the ability to keep positive change happening with minimal advisory from him rather than larger staff augmented support.

Carlos helps build your service management and operational capability that survives and grows in your organization long after he has left. Coaching your team in combination with advising and consulting means that the value of engaging Carlos on an assignment in your organization will continue to deliver value for many years beyond the conclusion of the engagement.