This October 29, I will once again be presenting at the itSMF USA annual conference. The topic of my presentation this year will be: “Configuration Management: a necessary evil or just plain evil”. You can follow this link for an abstract of the presentation: http://www.servicemanagementfusion.com/conference/session.aspx?id=256 We have all heard and/or experienced the horror stories about
This webinar was originally delivered June 14, 2012. Voted a “Top 5 Webinar for 2012”
This webinar was originally delivered April 4, 2012
This webinar was originally delivered January 27, 2010
Monday morning rolled around and Mike just arrived at the Hijinx Corporate Headquarters. He made his regular stop at Pete’s Coffee shop on the way to the office for his morning caffeine fix and is ready to take on the day. It’s sunny and dry and looks like the tenth consecutive week of beautiful sunshine
Below is a video of a presentation delivered November 2009 in Monterrey Mexico at an International ITIL/Service Management Conference. CMDB Imperative: Realize the Dreams and Avoid the NIghtmares from Carlos Casanova on Vimeo.
This webinar was originally delivered December 06, 2011
It’s been 7 days since I left Fusion 11 in Washington DC and I am nearly caught up on everything or should I say, on everything that I will catch up on. Today I posted the Incident Escalation Cost Calculator which was received by everyone in my session Wednesday morning as well as I could
K2 Solutions partners with Macanta Consulting to deliver the eco-ITSM service. The eco-ITSM service is a world first and assists organizations globally with their green / sustainable IT demands.
K2 Solutions Group founder ( Carlos Casanova ) has been selected to present on the Executive Track at the September 25-28 itSMF USA / HDI Service Management ( http://www.servicemanagementfusion.com ) conference in Washington DC. The session will be on Wednesday September 28th at 9am. Session abstract: Configuration Management is arguably one of the most feared