Robert E. Stroud — In this book, Glenn O’Donnell and Carlos Casanova provide the prescriptive guidance needed to assist you on your journey, from concept to making implementation choices to constructing infrastructure models to managing the IT environment to drive business value. The unique authoring combination of a leading industry analyst and a visionary practitioner provide you with a vision for the future growth of the CMS and the practical steps by which you can realize that vision. With tightening budgets, it is ever more critical that you carefully align the practicality of your efforts with the ultimate design you wish to achieve. I wish you well in your CMDB journey, and
I can think of no finer place to start than the next page.
Michael P. Duff — “I manage technology operations for a large financial institution in the states, and I think that The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares is a very good primer to implementing a Configuration Management System.
We’re looking to implement a new CMS in 2012, and I was hoping to find a good resource to help identify the pitfalls of initial implementation, as well as guidance for future successes. I feel this book does that very well.
Not only is it broad in scope and covers a lot of ground, but it gets into specific technical challenges and is very deep. Clearly, this will not help you implement a specific CMS system – it doesn’t get much into brands or software tools, but rather provides a good overall understanding of what’s to come.
It’s like “What to Expect when You’re Expecting”, except the end result is a CMS/CMDB, rather than a newborn human.
Great book for what I needed.”
Dave Chambers — “As a Configuration Manager I find it very hard to find books that explain clearly the benefits of CMDB such as business impact. There still seems to be a large number of organisations that see the CMDB as an Asset Management database.
Glenn and Carlos explain very simply but in great detail the benefits of CMDB and what they can do to help a business when set up correctly. It is a breath of fresh air to hear people talking about different methods of building a CMDB and not just trying to do a big bang approach which in my opinion is destined to fail.
As a Configuration Manger I found myself turning to this book as a religious person would to a bible, as Configuration Managers tend to be very lonely people in an organisation and must find support of their methods from outside their organisation as so many organisations cannot understand the complexity of a properly working large CMDB.
This book also suits people who have heard the term CMDB or been involved in other areas of ITIL as it really does explain everything that you need to know. Glenn and Carlos have written this from a practitioner point of view and not from a theory point of view.
I cannot recommend this book highly enough.”
Teresa Lucio Nieto — “CMDB has been a really hard concept to understand & implement right, now with the ITILv3 approach of a CMS would be even harder, this book is a MUST to get an insight of the concepts with a how to define its strategy and how to make it come true with continual improvements…very complete on the approach & a simple way to present it. Very good for practitioners & for lectures at IT masters programs :-)”
Robert Ryan — “An excellent practical guide to how to implement and use a CMDB in the real world. An great companion to the ITIL guidance, both V2 and V3, and an easy to read book that breaks down complex topics and translates these topics into an understandable framework. For IT Service Management professionals, an excellent primer on the elements of a successful CMDB system.”