After attending and presenting my first Service Management conferences & events in Scandinavia, I am left with mixed feelings. Very excited about the quality of their events while a bit somber that they too are experiencing the same challenges that we have here in the United States around Configuration Management.
CMDB / CMS
We have all been to the conferences where we present to an audience or sit in a room as part of the audience. The good speakers try to engage the audience into discussion but rarely are there enough people who are willing to step up and become part of that session. For folks just beginning
… OK, maybe not broadcast TV, but itsmTV by Barclay Rae from the United Kingdom. Check out Barclay’s other interviews as well. ( http://www.itsmtv.co.uk/ )
This past week I did another Speaking Series with our partner Solutions3 LLC and HP. It consisted of a Wine Tasting Dinner where I used wine and wine making as the backdrop for describing how Asset and Configuration Management form an important marriage that together deliver value to an organization. We followed this up with
This October 29, I will once again be presenting at the itSMF USA annual conference. The topic of my presentation this year will be: “Configuration Management: a necessary evil or just plain evil”. You can follow this link for an abstract of the presentation: http://www.servicemanagementfusion.com/conference/session.aspx?id=256 We have all heard and/or experienced the horror stories about
This webinar was originally delivered June 14, 2012. Voted a “Top 5 Webinar for 2012”
This webinar was originally delivered January 27, 2010
Below is a video of a presentation delivered November 2009 in Monterrey Mexico at an International ITIL/Service Management Conference. CMDB Imperative: Realize the Dreams and Avoid the NIghtmares from Carlos Casanova on Vimeo.
This webinar was originally delivered December 06, 2011
It’s been 7 days since I left Fusion 11 in Washington DC and I am nearly caught up on everything or should I say, on everything that I will catch up on. Today I posted the Incident Escalation Cost Calculator which was received by everyone in my session Wednesday morning as well as I could