According to a 2008 McKinsey & Company research study, they found that only about 30% of Change programs in organizations succeed and achieve their goals. Additional research by IBM in 2008 and in 2010 found similar statistics and more Read More
Leadership
#SMCongress: NOT your dysfuctional Washington group
It was Wednesday afternoon, October 23rd, and I sat in the Nashville, TN airport trying to decompress after an amazing two and half days of discussion with what I consider to be several of the thought leaders in the Service Management Read More
Fusion 13: The Expert Focus – Not your standard session; hopefully!
We have all been to the conferences where we present to an audience or sit in a room as part of the audience. The good speakers try to engage the audience in the discussion but rarely are there enough people who are willing to step up and Read More
K2SG Founder does TV interview on Configuration Management…
... OK, maybe not broadcast TV, but itsmTV by Barclay Rae from the United Kingdom. Check out Barclay's other interviews as well. ( http://www.itsmtv.co.uk/ ) Read More
Lead Success, Don’t Manage Failure!
This webinar was originally delivered April 4, 2012 Read More