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Service Management

Organizational Change and Configuration Management

Organizational Change and Configuration Management

Posted on 03.31.14 | Carlos Casanova | Leave a Comment

According to a 2008 McKinsey & Company research study, they found that only about 30% of Change programs in organizations succeed and achieve their goals. Additional research by IBM in 2008 and in 2010 found similar statistics and more Read More

Configuration Mgmt in Oslo & Stockholm…

Configuration Mgmt in Oslo & Stockholm…

Posted on 03.19.14 | Carlos Casanova | Leave a Comment

As I referred to in the previous post, I recently spent some time (8 days to be exact) working with folks in Norway and Sweden. I was invited to attend and participate in three sessions at the itSMF Norway 2014 Conference and Expo and was Read More

That’s a bold move… “Free Service Desk Software”

That’s a bold move… “Free Service Desk Software”

Posted on 03.16.14 | Carlos Casanova | Leave a Comment

This past week I spent traveling to Oslo, Norway and Stockholm, Sweden to participate in a series of presentations, round-table discussions and workshops on Configuration Management and the future of ITSM. Before leaving Norway and Read More

#SMCongress: NOT your dysfuctional Washington group

#SMCongress: NOT your dysfuctional Washington group

Posted on 10.30.13 | Carlos Casanova | 1 Comment

It was Wednesday afternoon, October 23rd, and I sat in the Nashville, TN airport trying to decompress after an amazing two and half days of discussion with what I consider to be several of the thought leaders in the Service Management Read More

Fusion 13: The Expert Focus – Not your standard session; hopefully!

Fusion 13: The Expert Focus – Not your standard session; hopefully!

Posted on 03.05.13 | Carlos Casanova | Leave a Comment

We have all been to the conferences where we present to an audience or sit in a room as part of the audience. The good speakers try to engage the audience in the discussion but rarely are there enough people who are willing to step up and Read More

“Config Mgmt: Necessary Evil or just plain Evil?” ( What say you? )

“Config Mgmt: Necessary Evil or just plain Evil?” ( What say you? )

Posted on 07.17.12 | Carlos Casanova | Leave a Comment

This October 29, I will once again be presenting at the itSMF USA annual conference. The topic of my presentation this year will be: "Configuration Management: a necessary evil or just plain evil". You can follow this link for an abstract Read More

Top Challenges in Configuration Management

Top Challenges in Configuration Management

Posted on 07.02.12 | Carlos Casanova | Leave a Comment

This webinar was originally delivered June 14, 2012. Voted a "Top 5 Webinar for 2012" Read More

Asset and Configuration Management in Higher Education

Asset and Configuration Management in Higher Education

Posted on 03.30.12 | Carlos Casanova | Leave a Comment

This webinar was originally delivered January 27, 2010 Read More

Predictive & Adaptive Service Management, Is it the future?

Predictive & Adaptive Service Management, Is it the future?

Posted on 03.16.12 | Carlos Casanova | Leave a Comment

Monday morning rolled around and Mike just arrived at the Hijinx Corporate Headquarters. He made his regular stop at Pete’s Coffee shop on the way to the office for his morning caffeine fix and is ready to take on the day. It’s sunny and Read More

CMDB Imperative: How to realize the dream and avoid the nightmares

CMDB Imperative: How to realize the dream and avoid the nightmares

Posted on 03.01.12 | Carlos Casanova | Leave a Comment

Below is a video of a presentation delivered November 2009 in Monterrey Mexico at an International ITIL/Service Management Conference.   CMDB Imperative: Realize the Dreams and Avoid the NIghtmares from Carlos Casanova on Read More

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