According to a 2008 McKinsey & Company research study, they found that only about 30% of Change programs in organizations succeed and achieve their goals. Additional research by IBM in 2008 and in 2010 found similar statistics and more importantly, the IBM study found that 79% of CEOs anticipate even greater complexity ahead with more Read More
Service Management
Configuration Mgmt in Oslo & Stockholm…
After attending and presenting my first Service Management conferences & events in Scandinavia, I am left with mixed feelings. Very excited about the quality of their events while a bit somber that they too are experiencing the same challenges that we have here in the United States around Configuration Management.
That’s a bold move… “Free Service Desk Software”
ServiceDesk Tool vendor tries to disrupt things by giving the software away for free. For how long can they afford to do this? Will other follow suit? Should be fun to watch.
#SMCongress: NOT your dysfuctional Washington group
For years now, many senior level Service Management professionals from all levels and industries have come together and vented about needing more help because the system/industry was broken. A small group took on that challenge as individuals in this community and put out a Call to Action. Read it for yourself, and join the movement. https://smcongress.squarespace.com/
Fusion 13: The Expert Focus – Not your standard session; hopefully!
We have all been to the conferences where we present to an audience or sit in a room as part of the audience. The good speakers try to engage the audience into discussion but rarely are there enough people who are willing to step up and become part of that session. For folks just beginning Read More
“Config Mgmt: Necessary Evil or just plain Evil?” ( What say you? )
This October 29, I will once again be presenting at the itSMF USA annual conference. The topic of my presentation this year will be: “Configuration Management: a necessary evil or just plain evil”. You can follow this link for an abstract of the presentation: http://www.servicemanagementfusion.com/conference/session.aspx?id=256 We have all heard and/or experienced the horror stories about Read More
Top Challenges in Configuration Management
This webinar was originally delivered June 14, 2012. Voted a “Top 5 Webinar for 2012”
Asset and Configuration Management in Higher Education
This webinar was originally delivered January 27, 2010
Predictive & Adaptive Service Management, Is it the future?
Monday morning rolled around and Mike just arrived at the Hijinx Corporate Headquarters. He made his regular stop at Pete’s Coffee shop on the way into the office for his morning caffeine fix and is ready to take on the day. It’s sunny and dry and looks like the tenth consecutive week of beautiful sunshine Read More
CMDB Imperative: How to realize the dream and avoid the nightmares
Below is a video of a presentation delivered November 2009 in Monterrey Mexico at an International ITIL/Service Management Conference. CMDB Imperative: Realize the Dreams and Avoid the NIghtmares from Carlos Casanova on Vimeo.