Change management is a vital aspect of how successful organizations operate because it is a form of a control valve for modifications to the environment that, in some way, impact business.
As technology has become ubiquitous in the daily operation of any business, it is even more important not to underestimate the value that a formal change management process brings to an organization.
The concept of change management existed many decades before the development of information technology. Just look at early production lines and how they operated, consider how ‘modifications’ to the products on those lines were introduced. Do you think that Henry Ford allowed a mechanic to enter the Model-T production plant and change the size of a screw on the engine-mounting block because he felt like it, or thought it would be better? No, of course, he didn’t. Nor should we allow the Server Administrator to log into a production server and modify settings without proper assessment of risk, approval by business owners, planning for failed implementation and full documentation of the details of the modification.
For the remainder of this blog post I wrote on the AllThingsITSM site, click here.