K2 Solutions Group founder ( Carlos Casanova ) has been selected to present on the Executive Track at the September 25-28 itSMF USA / HDI Service Management ( http://www.servicemanagementfusion.com ) conference in Washington DC. The session will be on Wednesday September 28th at 9am.
Configuration Management is arguably one of the most feared and avoided process areas of ITIL. The difficulty to quantify its worth or bottom line savings makes it difficult for Executive Management to sign off on it without fully understanding or appreciating what Configuration Management truly is. Configuration Management is a vital component for organizations hoping to achieve the goals of improving performance, driving down costs and being more proactive in enabling the business.