Carlos has worked with a wide range of organizations including many Fortune 500 companies. Feedback from customers paints a picture of a consultant, advisor and coach who is well respected and valued.
See what some of his customers and peers have to say about Carlos
Director, Service Management Choice Hotels International
“I’ve had the pleasure of working with Carlos Casanova on two separate engagements over the past 6 years. On both occasions, Carlos was brought in to assist us in assessing our current state of our Configuration Management system and overall Service Management strategy. Carlos’s expertise and knowledge in the Service Management industry are exemplary and he is most certainly a CMDB expert. His guidance and capabilities assisted us in developing a sound configuration management strategy with best practice recommendations for tool implementations and future initiatives to streamline our processes.
Carlos is extremely professional and genuine in all of his interactions and can connect at any level within an organization. His passion for service and interest in driving performance improvements through data and process management are praiseworthy!”
Head of Integrated Token Services
“Carlos is a first class consultant. Clients call on him for Configuration Management efforts because he is a CMDB expert, but they often end up doing more IT executive advisory and strategy planning work than originally intended because Carlos is professional adviser who enjoys laying out roadmaps to deliver value, and smart firms realize that config management often fails without the right strategy. Be a smart firm; work with Carlos on strategy before you implement.”
VP and Research Director
“I have met Carlos during a client engagement. Carlos was responsible for the CMDB implementation at the client. His knowledge, capability, understanding and leadership in the topic of CMDB / CMS is outstanding and has lead me to many research projects. He is very technical but also very practical – a great mix to have in a IT organization. On top of it all – he is a great communicator and leader.”
Director of Information Security & Bank Compliance at MetLife Bank
“I’ve worked with Carlos for many years during Metlife’s IT Service Management initiative. Carlos was responsible for introducing a very good design for the implementation of the CMDB. He worked well with various stakeholders during the vetting process, actively listening to their input on this overall architecture he was proposing being implemented. Throughout this arduous process he remained professional at all times, which I believe was extraordinary considering the passionate challenges he faced.
I look forward to the next opportunity to work with Carlos. He will be an asset to any project and/or challenge put in his path.”
BPO/PMO Lead at Citicorp. PE Services, Lead Technical Advisor to Startups
“Carlos is one of those rare individuals that can not only identify the crux of issues, and the roots of risks, but also has the capability to see the natural resolutions that will fix those problems, or mitigate their impacts to success. Throughout our tenure together Carlos was able to envision, develop, and establish a cultural change around a critical component of Enterprise Architecture for one of the largest financial institutions in the country. He’s a credit to any organization.”