ROI Calculator Loading... Fully Loaded Cost of Tier 1 Personnel (Annual): * Fully Loaded Cost of Tier 2 Personnel (Annual): * Fully Loaded Cost of Tier 3 Personnel (Annual): * Tier 1 Average Annual hours: * Tier 2 Average Annual hours: * Tier 3 Average Annual hours: * Total number of employees in organization: * Avg. number of calls to Service Desk (per day): * Number of Incidents opened (per day): * % of Incidents handled by Tier 1 (per day): * % of Incidents handled by Tier 2 (per day): * % of Incidents handled by Tier 3 (per day): * Avg. Tier 1 call duration w/No Incident (Min.): * Avg. Tier 1 call duration w/Incident Closure (Min.): * Avg. Tier 1 time before escalation to Tier 2 (Min.): * Avg. Tier 2 time before escalation to Tier 3 (Min.): * Avg. # personnel handling each Service Desk call: * Avg. # personnel handling each Tier 1 Incident: * Avg. # personnel handling each Tier 2 Incident: * Avg. # personnel handling each Tier 3 Incident: * % of time spent searching for information by Tier 1: * % of time spent searching for information by Tier 2: * % of time spent searching for information by Tier 3: * MTTR for Tier 1 Incident (Minutes): * MTTR for Tier 2 Incident (Minutes): * MTTR for Tier 3 Incident (Minutes): * Display Results Results 1Results 2Results 3 Tier 1 cost to answer non Incident call: Avg Total Daily Info. Srch $ Cost to resolve Tier 1 Incident: Avg Total Daily Info. Srch $ Avg A Tier 2 cost to answer non Incident call: Avg n5 Total Daily Info. Srch $ Avg B Avg C Tier 3 cost to answer non Incident call: Avgx Total Daily Info. Srch $ Total Cost of Incidents: Daily o9 Annual p9 Per Capita Total Cost of Incidents: Daily o10 Annual p10 Per Capita Actual Cost of ‘resolving’ Incident Daily Annual p11 Per Capita Porcentaje Tier 1 Porcentaje Tier 2 Porcentaje Tier 3 Reduce Escalations (Bus. Awareness) (%): D C A B Improve Process Efficiency by (%): * Daily Savings Annual Savings p14 Add Reduce Escalations (Bus. Awareness) (%): * Daily Savings Annual Savings p15 Reduce "searching" by (%): * Daily Savings Annual Savings p16 Hidden Monetary Savings: Daily Savings Annual Savings Annual Savings (%) Promedio Avg FTE Equivalency Savings ( Annual ): Annual Savings Legend Summary Actual Incident Costs (Reduced by process savings) Cost of Seaching for information Process Efficiency Savings Business Awareness Savings Remaining Incident Cost after Search Savings Remaining Incident Cost after Search Savings * Required