According to a 2008 McKinsey & Company research study, they found that only about 30% of Change programs in organizations succeed and achieve their goals. Additional research by IBM in 2008 and in 2010 found similar statistics and more importantly, the IBM study found that 79% of CEOs anticipate even greater complexity ahead with more
After attending and presenting my first Service Management conferences & events in Scandinavia, I am left with mixed feelings. Very excited about the quality of their events while a bit somber that they too are experiencing the same challenges that we have here in the United States around Configuration Management.
ServiceDesk Tool vendor tries to disrupt things by giving the software away for free. For how long can they afford to do this? Will other follow suit? Should be fun to watch.
For years now, many senior level Service Management professionals from all levels and industries have come together and vented about needing more help because the system/industry was broken. A small group took on that challenge as individuals in this community and put out a Call to Action. Read it for yourself, and join the movement. https://smcongress.squarespace.com/
We have all been to the conferences where we present to an audience or sit in a room as part of the audience. The good speakers try to engage the audience into discussion but rarely are there enough people who are willing to step up and become part of that session. For folks just beginning
… OK, maybe not broadcast TV, but itsmTV by Barclay Rae from the United Kingdom. Check out Barclay’s other interviews as well. ( http://www.itsmtv.co.uk/ )
This webinar was originally delivered June 14, 2012. Voted a “Top 5 Webinar for 2012”
This webinar was originally delivered April 4, 2012
This webinar was originally delivered January 27, 2010
Below is a video of a presentation delivered November 2009 in Monterrey Mexico at an International ITIL/Service Management Conference. CMDB Imperative: Realize the Dreams and Avoid the NIghtmares from Carlos Casanova on Vimeo.