According to a 2008 McKinsey & Company research study, they found that only about 30% of Change programs in organizations succeed and achieve their goals. Additional research by IBM in 2008 and in 2010 found similar statistics and more Read More
Service Management
Configuration Mgmt in Oslo & Stockholm…
As I referred to in the previous post, I recently spent some time (8 days to be exact) working with folks in Norway and Sweden. I was invited to attend and participate in three sessions at the itSMF Norway 2014 Conference and Expo and was Read More
That’s a bold move… “Free Service Desk Software”
This past week I spent traveling to Oslo, Norway and Stockholm, Sweden to participate in a series of presentations, round-table discussions and workshops on Configuration Management and the future of ITSM. Before leaving Norway and Read More
#SMCongress: NOT your dysfuctional Washington group
It was Wednesday afternoon, October 23rd, and I sat in the Nashville, TN airport trying to decompress after an amazing two and half days of discussion with what I consider to be several of the thought leaders in the Service Management Read More
Fusion 13: The Expert Focus – Not your standard session; hopefully!
We have all been to the conferences where we present to an audience or sit in a room as part of the audience. The good speakers try to engage the audience in the discussion but rarely are there enough people who are willing to step up and Read More
K2SG Founder does TV interview on Configuration Management…
... OK, maybe not broadcast TV, but itsmTV by Barclay Rae from the United Kingdom. Check out Barclay's other interviews as well. ( http://www.itsmtv.co.uk/ ) Read More
Top Challenges in Configuration Management
This webinar was originally delivered June 14, 2012. Voted a "Top 5 Webinar for 2012" Read More
Lead Success, Don’t Manage Failure!
This webinar was originally delivered April 4, 2012 Read More
Asset and Configuration Management in Higher Education
This webinar was originally delivered January 27, 2010 Read More
CMDB Imperative: How to realize the dream and avoid the nightmares
Below is a video of a presentation delivered November 2009 in Monterrey Mexico at an International ITIL/Service Management Conference. CMDB Imperative: Realize the Dreams and Avoid the NIghtmares from Carlos Casanova on Read More