Monday morning rolled around and Mike just arrived at the Hijinx Corporate Headquarters. He made his regular stop at Pete’s Coffee shop on the way into the office for his morning caffeine fix and is ready to take on the day. It’s sunny and dry and looks like the tenth consecutive week of beautiful sunshine in New England is well on its way. He pulls into an empty parking space and shuts off the car before reaching for his fresh brewed coffee. As he walks towards the building and his office, he thinks about how different this beautiful Monday morning is as compared to the typical dreary Monday mornings just five years ago after a typical weekend filled with deployments and infrastructure updates. Five years ago, he would be dreading this walk because of the anticipated workload and volume of irate phone calls related to incidents awaiting him on the Service Desk. He pauses, takes another sip of his coffee and chuckles to himself, “Oh how things have changed in just five years”.
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