A process improvement consultant has to understand the various ways in which processes work together to achieve organizational goals. This allows them to make processes more reliable and efficient. A process improvement consultant also needs to be able to adapt to the complex needs of different organizations.

Carlos’s expertise with process improvement spans from refining a single process for a small, regional bank, all the way to overseeing and implementing an expansive process improvement program in an international corporation operating multiple businesses in different countries. His expertise and solutions are agile and adaptable, no matter the size of the organization.

Process improvement efforts can take on many different approaches these days. They can leverage the latest concepts like machine learning (ML), artificial intelligence (AI), robotic process automation (RPA), intelligent automation (AI), or they can even be very traditional, such as simple workflow platforms. No matter the technology or degree to which it's used, process improvement plays a significant role in your digital transformation initiatives.

Many organizations don’t have a formal process improvement program in place or have abandoned them for a variety of reasons. This frequently means that there isn’t a lot of understanding of what needs to be managed and what kind of a role an authority would play in the implementation of a process improvement strategy. Carlos’s understanding of day-to-day operations allows him to connect with line and mid-level managers in a way that establishes confidence and trust that can be used to align with organizational goals. This background and approach eliminates much of the uncertainty of process improvement and increases the realized value from those efforts.