Service Asset and Configuration Management (SACM) and the Configuration Management Database (CMDB) are always a high priority to underpin all of the IT Infrastructure Library (ITIL) process efforts. These systems manage valuable resources, assets, services, and the relationships between them to ensure effective service management.

Carlos’s book, The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares, really set an industry standard for implementing these systems in a way that allows the business to scale and operate with efficiency & quality. SACM and the CMDB principles are at the core of Carlos’s work. Understanding an organization’s digital transformation initiative will very often go hand in hand with a maturity evaluation of SACM practices and the CMDB.

No SACM and CMDB implementation is truly complete without also considering cyber security practices and IT Governance. Fine-tuning the quality of these systems and aligning them with organizational goals helps to create a stable, secure and efficient environment.

Carlos’s expertise with these practices and systems has made him the SACM and CMDB expert sought after by organizations of all sizes, from all business sectors, in geographies both foreign and domestic.