Digital transformations can’t happen without IT Governance. IT Governance allows an organization to align their IT processes with organizational goals, whether those goals are cutting costs, improving efficiency, protecting assets, or increasing quality & value. IT Governance is commonly broken into several focus areas:

• Value Delivery
• Strategic Alignment
• Resource Management
• Risk Management
• Performance Management

How these focus areas are integrated into an organization’s governance model will ultimately determine how effective that governance is. While all of these areas must be considered, IT governance models very commonly don’t spend enough time on the processes that secure data, or the processes that determine the quality of that data. In a world of cyberattacks, ransomware, and data breaches, a thorough governance strategy is a must.

Carlos’s experience in IT Security, IT Risk Management, Disaster Recovery, and Business Continuity give him the ability to create a comprehensive governance model to support service management operations that meet the needs of an organization without grinding that organization to a halt.

A trusted expert in the topic of IT Governance, Carlos most recently took the stage at an international conference in New Zealand, as a keynote speaker on the intersection of IT Governance, IT Operations, and ITSM.